Returns & Refunds
Not happy with your purchase? We offer hassle-free returns within 30 days.
1
Start a return
Log into your account and go to your order history. Select the item you want to return and click "Return Item".
2
Print your label
We'll email you a prepaid return label. Print it and attach it to your parcel.
3
Drop off your parcel
Drop off the parcel at any authorised carrier location. Keep your receipt.
4
Receive your refund
Once we receive and inspect the item, your refund will be processed within 5–7 business days.
Return Policy Highlights
- ✓ 30-day return window from date of delivery
- ✓ Free returns on all eligible items
- ✓ Full refund to original payment method
- ✗ Items must be unused and in original packaging
- ✗ Digital products and personalised items are non-returnable